FAQ's
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Q. What are the rates for travel on GoVamo?
A. Rates are calculated based on different factors such as distance and the type of service you will need, Rate starts at 8.00 one-way. Fill out the Student Inquiry Form.
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Q. What kind of vehicles do you offer?
A. We currently offer 11 Passenger Mercedes Sprinter Vans
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Q. How do I schedule a ride for my child?
A. Fill out the STUDENT INQUIRY form FIRST, then a Go Vamo representaive will contact you.
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Q. Are the drivers background checked?
A. Yes, Go Vamo requires drivers to be background checked.
Q. Where does my child wait for Pick-up/Drop -off?
A. We provide door to door service. However, it is not permissable for Go Vamo drivers to leave the vehicle, while children are onboard.
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Q Do you offer a sibling discount?
A Yes, 10% off for each sibling rider. If additional rider is traveling to a different destination.
Contact Go Vamo for rate information.
Q Do you accept travel vouchers or FSA?
A. Go Vamo rides may qualify as an eligible expense with FSA; follow-up with your employer.
PALCO payment vouchers are accepted.
Q. Are your rates prorated if my child misses a day or there is no school during that week.
A. No, our weekly rates are not prorated if your child doesn't ride a day or if there is no school. The exceptions will be the times that there is no school the ENTIRE week because of vacation such as winter & spring break.
Q. Are you fully licensed and insured?
A. Yes, we are fully licensed and insured in accordance with the Nevada Transportation Authority
Q. Should I call if my child is absent or goes home early?
A. Yes, please advise us via phone or text if your child will not be attending. Our operators check the roster and spend time looking for children if they are not present. This often delays our route.
Q. If my child hasn't arrived by the usual time should I call the driver?
A. The parent App tracks the bus. Please refrain from calling during operating hours. To begin with, drivers must not be on the phone while transporting children for safety reasons, IT'S THE LAW. Only call if you child is more than 20 minutes late from the usual arrival time. There may be days where complications have risen and changes to the route must be made to accommodate these last minute changes so that all the children can make it safely to their destinations.
Q. Will the company call to advise me if my child will be arriving later than usual?
A. The parent App tracks the bus. We unfortunately cannot call every parent to advise of these situations as this would cause further delays. If you have any comments or questions, please wait until the route is done.
Q. If necessary, may I call to request a change to my child's pick-up or drop-off?
A. Yes, you may request a change. However, any changes must be made at least 24 hours in advance. Same day changes will not be allowed. These will give us time to see if it is possible to change the route to accommodate you. There may be a difference in fare if the distance is further than the original location. But, we always try to accommodate our client's request as we will be working closely during the year.